Casiny Casino Privacy Policy 2026 | Your Data, Explained

We gather the details you give us when you register: your full name, date of birth, contact details, a valid email address, and the username and password you choose. Before a first withdrawal, and sometimes earlier, we may ask for identity documents such as a passport, driving licence or national ID card, plus a recent utility bill showing your name and address. We may also request a selfie or verification call. As you play, we record account activity, deposits, withdrawals, bonus usage and support conversations. Technical data such as device type, browser and IP address is collected automatically when you visit.

We use your data to open and run your account, confirm that you are over 18, process payments and deliver the games and promotions you choose. Verification checks help us follow anti-money-laundering rules and keep one account per person. Your details also let us answer support requests, apply deposit and loss limits, honour self-exclusion and spot unusual activity. With your agreement, we may send offers and news about Casiny Casino; you can opt out of marketing at any time without affecting your ability to play.

We rely on several grounds when handling personal data. Most processing is necessary to perform our agreement with you, such as running your account and paying out winnings. Some is required by law, including identity checks and the reporting of suspicious transactions. Other activity rests on our legitimate interests, such as fraud prevention, platform security and improving our service, balanced against your rights. Where none of those fit, such as optional marketing messages, we ask for your consent, and you can withdraw it whenever you like.

We do not sell your personal data. We share it only with parties who help us run Casiny Casino: our payment processor Sultucia Ltd, identity and verification providers, fraud-prevention and security services, hosting and communication suppliers, and professional advisers. We may confirm identity and financial standing through third-party information providers. Where the law requires it, or where we suspect money laundering or terrorism financing, we may disclose information to competent authorities. Every provider is expected to protect your data and use it only for the task we give them.

We keep personal data only as long as there is a genuine reason. Account and transaction records are retained while your account is open and afterwards for the periods that gambling, tax and anti-money-laundering obligations require. Verification documents are held securely for the same reasons. If you close your account or self-exclude, we may need to retain certain records so that your exclusion is respected and our legal duties are met. When data is no longer needed, we delete or anonymise it.

You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete data we no longer have a lawful need to keep. You may also object to certain processing, ask us to restrict it, request a portable copy of data you provided, and withdraw consent for marketing at any moment. Some requests are limited where we must keep records by law. We will respond within a reasonable time, and we may need to confirm your identity first to protect your account.

We apply technical and organisational safeguards to keep your information safe. Identity verification is completed before withdrawals, accounts are locked after three failed login attempts, and access to personal data is restricted to staff who need it. You play a part too: keep your password confidential, never share your login, and tell us straight away if you suspect misuse. No online system can be risk-free, but we work to reduce risk and will act promptly if a problem arises. Responsible gambling tools, including deposit and loss limits and self-exclusion, are available in your account.

We use cookies and similar technologies to keep you logged in, remember preferences, protect the site from abuse and understand how pages perform. Some are essential for the service to work, while others help us measure and improve it. You can manage non-essential cookies through your browser settings or the choices we offer on the site. For a full list of the cookies we use and what each one does, please see our separate cookie policy.

If you want to exercise a right, ask a question or raise a concern about how your data is handled, contact our Data Protection and Privacy team through the Contact Support channel in your account. Please include the username on your account and describe your request clearly so we can help quickly. Our operator, Neptune Projects SRL, is based in Costa Rica, and Casiny Casino operates under a licence from the Tobique Gaming Commission. If you are unhappy with our response, you may also have the right to raise the matter with a relevant data-protection authority.

We may update this policy from time to time as our service, technology or legal obligations change. When we make a meaningful change, we will post the revised version on the site and, where appropriate, notify you through your registered email address. The date of the latest update is shown on this page, and continuing to use Casiny Casino after a change means you accept the updated policy. We encourage you to review it occasionally, and to play responsibly and only with money you can afford to lose.